The top trim of a wine column lowered to show a small green circuit board behind the touch display, a ribbon cable running from it to the control strip.

Dacor
showing -- / --

The Dacor column can show its MAC address on the temperature panel, two digits at a time, for setting up SmartThings.

(844) 709-0727

Mon–Sat, 8am–8pm

  • Control board and display
  • Wine cooler control board and display repair
  • Source: Dacor

Book a visit

Three short steps, about a minute.

or call (844) 709-0727

What -- / --
actually means.

The Dacor column can show its MAC address on the temperature panel, two digits at a time, for setting up SmartThings. If the address is unknown, or the Wi-Fi connection was never made or has dropped, the panel shows -- / -- instead.

Dacor wine cooler display · also shown as --

What to do when -- / -- shows on the wine cooler

Before you book,
in this order.

Each step comes from Dacor's own guidance for -- / -- on its wine coolers. Follow it to the end: the last card says whether this is a visit.

01

Confirm the column is still connected in the SmartThings app.

02

Check that your router is working and within reach of the kitchen.

03

Re-run the connection steps in the SmartThings app.

04

If the dashes remain and the app cannot find the column, book a visit to check the Wi-Fi module.

Still there?

It usually turns into wine cooler control board and display repair. Book with the code and the model number.

What not to do

-- / -- does not mean the cooling has stopped; the zones keep their own settings. It is also not a lost temperature reading, because it appears during the MAC address check.

What you may
notice with it.

The wine cooler problems -- / -- tends to arrive with. Answer these at the wine cooler before anyone is booked.

All problems

Where -- / -- usually leads

Wine cooler control board and display repair.

Main control board, display board or door switch · moderate to highest.

In Dacor's own words

The temperature panel displays “-- / --” for an unknown MAC address or if a Wi-Fi
Dacor DRW24980 wine column user manual Dacor DRW24980 wine column user manual

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Dacor DRW24980LAP and DRW24980RAP 24-inch wine columns.

Dacor -- / -- wine cooler repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A couple choosing a bottle together from an undercounter wine cooler in a warm kitchen at dusk
For the heart of your home.

Questions
about -- / --.

Can I clear -- / -- myself?
Confirm the column is still connected in the SmartThings app. If it comes back, it needs a visit.
Does -- / -- mean my Dacor column has stopped cooling?
No. It relates to the Wi-Fi connection and the MAC address display, not to cooling.
How do I show the MAC address on my Dacor column?
Hold Cabinet Light and Door Alarm for 6 seconds, then press Door Alarm; the address scrolls two digits at a time for a minute.
Will my Dacor still send alerts while it shows dashes?
No. Without a working Wi-Fi link the SmartThings alerts cannot reach your phone, so check the cabinet in person until it is reconnected.

Back to your everyday

Still showing -- / --?

When you book, copy the code or the blink pattern as the display shows it, add the whole model number, and say whether the bottles still feel cool — a code gives the technician a head start.

(844) 709-0727 Schedule a repair