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The touch control strip along the top of a glass-door wine cooler, a small padlock icon lit beside the temperature, unlabeled bottles lying on the wooden racks below.

True VACATION MODE ACTIVE: the wine column is saving energy

VACATION MODE on a True column is an energy-saving operating mode.

(844) 709-0727

Mon–Sat, 8am–8pm

  • Mode, not a failure
  • No repair needed
  • Source: True Residential

Book a visit

Three short steps, about a minute.

or call (844) 709-0727

What VACATION MODE ACTIVE
actually means.

VACATION MODE on a True column is an energy-saving operating mode. When it is on, the display reads VACATION MODE ACTIVE and notes that the mode ends on the next door opening, so it switches itself off as soon as someone opens the column.

True Residential wine cooler display · also shown as VACATION MODE

What to do when VACATION MODE ACTIVE shows on the wine cooler

Kind of codeMode, not a failure

A setting someone switched on, often by leaning on the touch panel or left over from the showroom floor, rather than a part that wore out: a demo mode that lights the display and the rack lamps while the cooling never starts, a Sabbath setting that turns off the lights and alarms, a child or control lock that ignores every key press, a reminder that the glass door stood open. The cabinet is fine, and its own keys or its manual switch the mode back off.

Usually leads toNo repair

Open the door if you want normal operation back; True ends the mode then.

Shows up asWine Cooler Error Code

A wine cooler error code appears as letters and digits on the display, a flashing temperature, dashes where a number should be or a blinking symbol, sometimes with an alarm tone and sometimes while the cabinet stays perfectly cool.

MakeTrue Residential

True Residential wine coolers diagnosed in the home, from a quiet cabinet that stopped cooling to one that will not quiet down.

SourceTrue column installation and operation manual TEC_TM_009 (TR-24, TR-30, TR-36, including the TR-DZW wine column)

True wine columns with the menu display (24-inch and 30-inch dual-zone wine columns, TR-DZW). The same manual covers True refrigerator and freezer columns.

Before you book,
in this order.

Each step comes from True Residential's own guidance for VACATION MODE ACTIVE on its wine coolers. Follow it to the end: the last card says whether this is a visit.

01

Open the door if you want normal operation back; True ends the mode then.

02

Check the zone temperatures after the mode ends.

03

If the display keeps returning to VACATION MODE ACTIVE by itself, book a visit.

Cleared?

The display has gone quiet and the cabinet is back at its setting without a new part. Should the code reappear this week, or the reds start feeling warm again, book a visit and mention that it came back.

What not to do

VACATION MODE ACTIVE is not a failure and not a warning about temperature. It is also not HOLIDAY MODE, which locks the set points for Star-K use.

What you may
notice with it.

The wine cooler problems VACATION MODE ACTIVE tends to arrive with. Answer these at the wine cooler before anyone is booked.

All problems

Before you call

Wine Cooler Error Code

All 7 causes, cheapest first

It also comes with

The control panel of a built-in wine column in a kitchen, its small display glowing with abstract amber segments beside the top of the glass door, unlabeled bottles lying on wooden racks behind the glass below. Problem

Wine Cooler Error Code

7 causes, cheapest first

No repair indicated

Nothing to repair.

A setting someone switched on, often by leaning on the touch panel or left over from the showroom floor, rather than a part that wore out: a demo mode that lights the display and the rack lamps while the cooling never starts, a Sabbath setting that turns off the lights and alarms, a child or control lock that ignores every key press, a reminder that the glass door stood open. The cabinet is fine, and its own keys or its manual switch the mode back off.

How to read what your wine cooler is telling you

True Residential
wine coolers.

True Residential wine coolers diagnosed in the home, from a quiet cabinet that stopped cooling to one that will not quiet down.

True Residential wine cooler repair

More True Residential codes

HIGH TEMPDOOR ALARMSHOWROOM MODEHOLIDAY MODE ACTIVE

Mode, not a failure on other makes

Café SADacor oFElectrolux SbFisher & Paykel Sabbath modeFulgor Milano keypad lockedGaggenau Demo modeGE Profile LocJennAir Showroom Mode
All 51 codes of this kind
A stainless undercounter wine cooler with a tinted glass door built into white shaker cabinetry beneath a marble counter in a US home kitchen, rows of dark wine bottles lying on beech wood racks inside, softly lit. True Residential builds this

Undercounter wine cooler

A wine cooler about the height of a base cabinet, built in under the counter of a kitchen, a bar or a butler's pantry, with a glass door, sliding racks and a vented toe grille at the floor.

 A tall stainless built-in wine column with a full-height tinted glass door set flush into walnut cabinetry in a US home dining room, dozens of dark wine bottles resting on pale wood racks from floor to top, soft white interior light. True Residential builds this

Wine column

A full-height built-in wine cabinet, 18 to 30 inches wide, set flush into tall cabinetry or paired with a matching column, with a glass or panel door and dozens to well over a hundred bottles inside.

 A black freestanding wine cooler with a tinted glass door stands against a painted wall in a US home dining room, dark wine bottles lying on wooden shelves inside, a soft interior light. True Residential builds this

Freestanding wine cooler

A wine cooler that stands on its own in a dining room, a den or a basement, cooled either by a compressor or by a thermoelectric module, and vented at the back or the sides.

In True Residential's own words

Vacation mode is operation optimized for energy savings.
True column installation and operation manual TEC_TM_009 (TR-24, TR-30, TR-36, including the TR-DZW wine column) True column installation and operation manual TEC_TM_009 (TR-24, TR-30, TR-36, including the TR-DZW wine column) True column installation and operation manual TEC_TM_009 (TR-24, TR-30, TR-36, including the TR-DZW wine column)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. True wine columns with the menu display (24-inch and 30-inch dual-zone wine columns, TR-DZW). The same manual covers True refrigerator and freezer columns.

True Residential VACATION MODE ACTIVE wine cooler repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A couple choosing a bottle together from an undercounter wine cooler in a warm kitchen at dusk
For the heart of your home.

Questions
about VACATION MODE ACTIVE.

Can I clear VACATION MODE ACTIVE myself?
Open the door if you want normal operation back; True ends the mode then.
How do I turn off vacation mode on my True column?
Open the door. True ends vacation mode on the next door opening.
Is vacation mode safe for stored wine?
It is meant for times when the column is not being opened. True does not say how it changes temperature, so check with a thermometer if you use it for long.
Why did vacation mode turn off by itself?
Someone opened the door. That is how True designed it.

Back to your everyday

Still showing VACATION MODE ACTIVE?

When you book, copy the code or the blink pattern as the display shows it, add the whole model number, and say whether the bottles still feel cool — a code gives the technician a head start.

Schedule a repair Call (844) 709-0727
(844) 709-0727 Schedule a repair